Terms and Conditions

01. Seller

Titolare

Russu Bianchi

Sede

Roma, Italia

Website

iptv-italia.it

Email

contatto@iptv-italia.it

WhatsApp

+44 7916 697381

02. Scope and acceptance

These terms govern the distance sale of IPTV subscriptions and reseller panels by IPTV Italia. By confirming an order, the customer confirms that they have read and accepted them.

Before confirming, the customer must clearly understand the selected plan, duration, number of screens, total price, activation times and refund terms. If anything is unclear, it must be asked before payment: after activation, some protections no longer apply, as explained in Article 8.

The terms applicable to an order are those published on this page when it is confirmed.

03. Services offered

Subscriptions

The subscription gives access to a streaming service for a fixed duration, on a defined number of simultaneous screens.

• Available durations: 3, 6, 12 or 24 months; 3, 6, 12 o 24 mesi;
• Da 1 a 4 schermi utilizzabili nello stesso momento;
• Gamma Standard oppure Premium, con cataloghi diversi;
• With the 12-month plan: 3 complimentary months and an IBO Player licence included; 3 mesi in omaggio e licenza IBO Player inclusa;
• With the 24-month plan: 6 complimentary months and an IBO Player licence included. 6 mesi in omaggio e licenza IBO Player inclusa.

Complimentary months are a commercial benefit linked to the plan: they are added to the paid duration and do not, on their own, give rise to any cash refund.

Reseller panel

The reseller panel allows you to manage and distribute access independently. Terms, credits and prices are agreed individually before the order through WhatsApp or email.

The service does not include an internet connection, devices or licences for third-party applications other than those expressly stated in the offer. The customer must check device compatibility before ordering.

04. Prices

Prices are those shown on the website or communicated to the customer when ordering, and vary according to plan, duration and number of screens. The displayed price is the total price for the full duration, not a monthly amount. prezzo totale per l’intera durata, non un importo mensile.

I prezzi possono essere modificati in qualsiasi momento, ma il prezzo applicabile a un ordine resta quello confermato al cliente prima del pagamento. Una variazione successiva non incide su un abbonamento già attivo.

05. How to order

Sul sito non è presente alcun carrello: l’ordine si conclude tramite WhatsApp o e-mail. Il percorso è il seguente.

1. Il cliente comunica gamma, durata e numero di schermi desiderati;
2. IPTV Italia conferma la configurazione, il prezzo totale e le modalità di pagamento;
3. Il cliente conferma l’ordine e la richiesta di attivazione immediata (art. 8);
4. Effettuato il pagamento, il servizio viene attivato e gli accessi vengono inviati.

Il cliente deve fornire recapiti corretti. Un ordine può essere rifiutato o sospeso in caso di pagamento non ricevuto, dati incompleti, sospetto di frode o violazione delle presenti condizioni.

06. Payment

Sono accettati i seguenti metodi di pagamento:

• Bonifico bancario;
• Carta Visa e Mastercard;
• Google Pay;
• PayPal;
• Stripe;
• Wise;
• Binance.

Il pagamento è manuale e l’abbonamento non si rinnova da solo. Nessun importo viene addebitato automaticamente alla scadenza: per proseguire, il cliente effettua un nuovo ordine.

Alcuni metodi sono gestiti da fornitori esterni, che applicano proprie condizioni ed eventuali commissioni o tassi di cambio. IPTV Italia non conserva i dati della carta: i pagamenti non transitano dal sito.

07. Activation and delivery

Subscriptions

Immediate activation, generally a few minutes after payment confirmation.

Reseller panel

Activation between 1 and 24 hours, depending on availability.

Access details are delivered digitally via WhatsApp or email, together with setup instructions. No physical delivery is provided.

Longer times may occur in case of manual verification, high demand, maintenance or incorrect contact details supplied by the customer. If nothing arrives after payment, the customer is invited to write to us: in the vast majority of cases, it is an undelivered message.

Access details are personal. The customer is responsible for keeping them confidential.

08. Right of withdrawal

A consumer making a distance purchase has 14 days to withdraw without giving a reason, pursuant to Articles 52 et seq. of the Italian Consumer Code (Legislative Decree 206/2005). 14 giorni per recedere senza motivazione, ai sensi degli articoli 52 e seguenti del Codice del Consumo (D.lgs. 206/2005).

However, there is an exception for digital content and services performed immediately. Since activation takes place immediately after payment, before the order is confirmed the customer is asked to declare the following:

“I request immediate activation of the service before the 14-day withdrawal period expires, and acknowledge that I will lose my right of withdrawal when performance begins.”

This declaration is kept in the conversation and summarised in writing to the customer. Once it is made and the service is activated, the right of withdrawal can no longer be exercised, pursuant to Article 59(1)(o) of the Italian Consumer Code.

09. 7-day commercial guarantee

In addition to statutory rights, IPTV Italia offers a commercial guarantee: if within 7 days of activation the service has a problem that support cannot resolve, the amount paid is refunded in full. 7 giorni dall’attivazione il servizio presenta un problema che l’assistenza non riesce a risolvere, l’importo pagato viene rimborsato integralmente.

How it works

1. The customer reports the issue within 7 days of activation via WhatsApp or email;
2. Support checks the device, app, network and configuration with the customer;
3. If the issue is caused by the service and cannot be resolved, a full refund is issued.

When it does not apply

• If the customer does not allow support to check the issue;
• If the cause is external to the service: insufficient connection, incompatible device, faulty third-party app or operator restrictions;
• In the event of sharing, unauthorised resale or prohibited use of access details;
• After 7 days, except where otherwise required by law.

The refund is made using the same payment method, unless otherwise agreed. Any fees charged by the payment provider or exchange-rate variations are not attributable to IPTV Italia.

This guarantee is additional and does not in any way limit rights granted to the consumer by law, in particular the statutory guarantee of conformity. non limita in alcun modo i diritti riconosciuti al consumatore dalla legge, in particolare la garanzia legale di conformità.

10. Customer obligations

• Disporre di una connessione a Internet adeguata e stabile;
• Utilizzare un dispositivo e un’applicazione compatibili;
• Custodire gli accessi e non divulgarli;
• Rispettare il numero di schermi previsto dal piano acquistato;
• Contattare l’assistenza prima di presentare una richiesta di rimborso;
• Utilizzare il servizio nel rispetto delle leggi applicabili e dei diritti dei terzi.

The service is reserved for adults. The catalogue includes adult content, access to which is the responsibility of the subscription holder.

11. Prohibited uses

• Condividere, pubblicare o rivendere gli accessi senza autorizzazione;
• Utilizzare più schermi di quelli previsti dal piano;
• Aggirare o tentare di aggirare i limiti tecnici del servizio;
• Fornire dati falsi al momento dell’ordine;
• Compromettere la sicurezza o la stabilità del servizio.

In the event of a serious or repeated breach, access may be suspended or deactivated without refund, within the limits permitted by law. The suspension will be communicated to the customer with the reason.

12. Technical limitations

IPTV Italia takes reasonable measures to ensure continuity of service, but streaming quality also depends on factors beyond its control.

• Velocità e stabilità della connessione del cliente;
• Dispositivo e applicazione utilizzati;
• Configurazione di rete, router, VPN o limitazioni dell’operatore;
• Manutenzioni programmate e aggiornamenti;
• Picchi di utilizzo in occasione di eventi molto seguiti.

Short interruptions or temporary slowdowns do not automatically entitle the customer to a refund, especially when they depend on an external factor or can be resolved through support. HD, FHD or 4K quality depends on the content, app and device.

13. Liability

IPTV Italia is responsible for the proper performance of its obligations within the limits provided by law. It is not responsible for service issues caused by incorrect customer configuration, inadequate connections, third-party apps, incompatible hardware or incorrect data provided when ordering.

No clause in these terms excludes or limits liability where the law does not permit it, nor the mandatory rights granted to the consumer.

14. Support

Support is available How can we help you? per l’attivazione, la configurazione e l’uso del servizio, per tutta la durata dell’abbonamento.

Response times vary according to the time and volume of requests. For a quick diagnosis, it is useful to provide the device, app, time of the issue and affected content.

15. Personal data

The data collected to manage orders and support are processed as stated in the Privacy Policy, which forms an integral part of the relationship with the customer.Privacy Policy, che costituisce parte integrante del rapporto con il cliente.

16. Disputes

If there is a problem, the first step is to write to the contact details in Article 14: most situations are resolved in a few exchanges.

If no agreement is reached, the consumer may contact a mediation body registered in the ministerial lists, or the conciliation service of the competent Chamber of Commerce. For cross-border purchases within the European Union, the European Consumer Centres Network may be contacted.

Mediation is optional and does not prevent court action.

17. Governing law and jurisdiction

The contract is governed by Italian law. The more favourable mandatory provisions of the law of the consumer’s country of habitual residence remain unaffected.

For disputes with a consumer, the court of the consumer’s place of residence or elected domicile has exclusive jurisdiction, pursuant to Article 66-bis of the Italian Consumer Code. This is a mandatory provision.

18. Changes

These terms may be updated to take account of new offers, different payment methods or changes in the law. The date at the top of the page always indicates the latest revision.

The terms applicable to an order remain those in force when it is confirmed: a subsequent change does not affect an active subscription.