Frequently asked questions su IPTV Italia.

The price depends on the selected plan, duration and number of simultaneous screensOn the Subscriptions page, you can compare the combinations and the total for the selected period: do not confuse it with a monthly instalment.

To avoid outdated amounts, consult the IPTV subscriptions table and have the offer summary confirmed before payment. IPTV subscriptions table and have the offer summary confirmed before payment.

The customer subscription grid offers 3, 6, 12 e 24 mesiChoose the period based on your planned use, the screens you need and the offer terms.

Durations managed through the reseller panel are separate: they also include 1 month. This does not mean that every panel option is automatically present in the customer grid. Compare the durate disponibili.

Confronta le due gamme for the same duration and number of screensthen assess the features and support listed in the offer details. The Premium name alone does not mean every item is 4K or that results are identical on every connection.

Tell support your device and usual use to help guide the choice. The up-to-date comparison is on the page Standard and Premium.

The limit depends on the plan purchased: the grid provides 1 to 4 simultaneous screensOne screen means one stream at a time, not the number of devices on which you have installed an app.

Before starting multiple streams, check your plan limit. For use from different homes or networks, ask for confirmation of the terms: the number of screens alone does not determine sharing rules. See the opzioni multischermo.

Live means following a current programme; is different from a TV channel: choose a film or episode available in the catalogue and start playback without waiting for it to air. means choosing content to start whenever you want. A channel that broadcasts films continuously, even one dedicated to an actor, remains a live channel.

Le categorie PPV o Event are instead linked to events and schedules: an item in the list does not guarantee an active stream at all times. Consult the lista dei canalifor a VOD title or a specific event, check availability before choosing.

Choose the plan, duration and number of screens, then contact the team and state the device and app you intend to useBefore payment, have the price, terms and activation method confirmed.

After payment confirmation, activation normally takes a few minutes; the reseller panel takes 1 to 24 hours, depending on availability. Then follow the instructions received to configure the player. You can start from the page Contatti IPTV Italia.

Fatti confermare the total amount, payment method, duration, screens and expected activation timeAlso ask whether a trial is available and read the terms for renewal, diritto di recesso e garanzia 7 giorni nei Termini e condizioni.

If app activation is included, check which licence it covers. Keep the order summary and the terms received. Do not apply panel credit-return rules to a personal subscription: they are different operations.

No: the player licence and access to content are two separate things. A licence may enable the app or some of its features, but it does not automatically activate your IPTV Italia subscription.

For example, TiviMate states that Premium unlocks app features and does not provide channels. If the player is active but does not show your list, check the configuration and service-access status.

Fonte tecnica: TiviMate — scheda ufficiale.

From 12 months onward, IPTV Italia offers activation of a suitable app, to be agreed with the team according to the device. Apps provided in the offer are IBO Player Pro, IBO Player, Vu Player, HotPlayer and SmartOne, subject to checking the edition and availability.

Before purchase, confirm the app, licence duration and associated device. Do not assume multiple licences, unlimited duration or transfer to another TV. TiviMate non è compreso in this offer. Learn more about IPTV app compatibility.

Compatibility must be checked for device, operating system, app and access formatThe dedicated page covers Samsung, LG, Android TV, Google TV, Fire TV, smartphones, tablets and computers.

Being connected to the internet is not enough: a player must be available for the model and compatible with the service data. State the exact model before buying a licence and consult the page Compatibilità IPTV.

Parti da model, TV year and apps available in your country’s storeSamsung and LG do not use the same system: an app suitable for Android TV is not automatically available on both.

There is no single best player for every television. If you are considering SmartOne or a player from the IBO family, ask us to check the edition and availability in Italy before paying. LG confirms app availability can vary by country and model.

Fonte tecnica: LG — disponibilità e problemi delle app.

TiviMate is designed for Android TV and remote-control use; it supports M3U, Xtream Codes and Stalker Portal. Check availability for your device in the official store.

IBO Player Pro is another option considered by the team, but the exact app must be identified and its compatibility checked. Do not download APKs or use Downloader codes from uncertain sources. TiviMate is not optimised for touch use on phones and tablets.

Fonte tecnica: TiviMate — piattaforma e formati supportati.

M3U is a playlist format, often loaded through a URL. With Xtream Codes, compatible players normally require the server address, username and password. The MAC o ID del dispositivo is instead used to associate a configuration or licence in certain apps: it is not a universal alternative to other formats.

An M3U playlist does not guarantee usable Xtream credentials. Use only the data and method supplied for your access; do not paste URLs containing credentials into public converters. See the guida alla configurazione.

Fonte tecnica: SmartOne — tipi di playlist.

The new configuration must be checked separately from the player licence. Tell the team the new model and selected app, while respecting the plan’s screen limit.

A licence associated with a MAC address or ID is not necessarily transferable to another TV. Some apps can show different identifiers even when the network connection changes. Before deleting the old player or buying a second licence, check the publisher’s terms.

Fonte tecnica: SmartOne — identificativo e connessione di rete.

No. The TV resolution does not change the quality of the available stream. To play content in 4K, you need a stream at that resolution, a device and player that support it, and an adequate connection.

Not every item in an offer is necessarily available in 4K. Before choosing based on a specific quality, check the content and device with support. The pagina Compatibilità helps distinguish these factors.

First check whether the issue concerns one item, the app or the entire connection. Restart the app and device, check for updates and try another item.

If possible, compare Wi-Fi and Ethernet cable. Testing another network can help isolate the issue, while considering data usage and service conditions. Avoid a factory reset as a first step: it can erase apps and settings.

Fonte tecnica: LG — controlli per app bloccate o che non caricano.

There is no single value that applies to every stream and device. Requirements depend on video quality, compression and the number of simultaneous streams. Network stability also matters: a quick test does not rule out interruptions while watching.

If the TV has Ethernet, try the cable as a comparison with Wi-Fi. For a useful assessment, tell support the speed measured on the device, connection type and content quality, without treating one figure as a guarantee.

First check the access method, entered data and subscription status. Check that the server address, username and password were copied without extra spaces and into the correct fields.

If the app uses a MAC address or ID, ask us to check the device association. An active player licence does not prove that the list is configured. If the issue remains, send the exact message to support without publishing passwords, full URLs or screenshots containing credentials.

Not necessarily: the TV guide and playback are different matters. EPG information depends on available data and its mapping to channels; an empty guide alone does not identify the cause of a video issue.

For an event, check the time and availability: a PPV category may not stream outside its schedule. Report the channel or event name, time checked and displayed error, distinguishing a missing guide from a stream that does not start.

Support is available How can we help you? tramite via WhatsApp at +44 7916 697381 oppure contatto@iptv-italia.itWeekly availability does not mean an immediate response or 24-hour service.

State the device model, app and version, Wi-Fi or cable connection, issue, time and checks already performed. Attach a screenshot with access details hidden. For team details, visit Contact.

Il IPTV reseller dashboard It is the tool for partners to manage subscription activations and use a credit balance. It also allows the extension and cancellation operations provided by the service.

It is not an app for watching content and is not the same as a personal subscription. For how it works, packages and terms, see the page Reseller panel.

Credits are the balance used for activations. Packages on the reseller page are compared on the basis of 12 credits for a 12-month subscription.

This annual equivalence does not mean all subscriptions must last a year, nor does it allow the cost of every other duration to be inferred. Before activating or extending access, check the expected credit usage. Consult the package and credit comparison.

No. The panel allows durations of 1, 3, 6, 12 and 24 months. The 12-month equivalences shown in the packages are used to compare available balance; they do not limit the durations that can be managed.

Choose the duration suited to the request and check the required credits before the operation. Do not confuse the created subscription period with any validity period of the panel balance, which must be checked in the dedicated terms.

Yes. From the panel, you can extend or cancel subscriptions at any time. When a subscription is cancelled, credits corresponding to the remaining months are returned.

The treatment of partially used months and any rounding must be confirmed before the operation. The return concerns the reseller balance: it does not equal a cash refund to the customer and it does not define the cancellation terms for personal subscriptions.